At dk99, we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect when you use the dk99 platform, why we collect it, how we use it, and what rights you have over your own information. We believe you deserve to know — in plain language — how your data is handled.
Six core privacy commitments that dk99 makes to every player on the platform.
All data transmitted between your device and the dk99 platform is protected by SSL/TLS encryption. Your personal details, payment information, and account credentials are never sent in plain text. What you share with dk99 stays secure in transit.
dk99 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used only to operate your account, process your transactions, and keep the platform safe. That's it — no exceptions.
dk99 only collects the personal data that is genuinely necessary to provide the service. We don't ask for information we don't need. If a piece of data isn't required to operate your account or comply with legal obligations, we don't collect it.
Access to player data within dk99 is restricted on a need-to-know basis. Only staff members who require access to your data to perform their job — such as support agents handling your query — can view your personal information.
You have the right to access the personal data dk99 holds about you, request corrections, and ask for your data to be deleted. These requests can be made at any time by contacting the dk99 support team. We will respond within a reasonable timeframe.
When the dk99 Privacy Policy is updated, we publish the revised version on this page with a new effective date. For significant changes, we will notify registered players directly. You will never be surprised by a change to how your data is handled.
Effective date: January 2025. This policy applies to all users of the dk99 platform at dk99.app.
Welcome to dk99. We are committed to protecting the personal information of every player who uses our platform. This Privacy Policy explains how dk99 collects, uses, stores, and protects your personal data when you visit dk99.app, register an account, make a deposit, play games, or contact our support team.
By registering a dk99 account or using any part of the dk99 platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not use the dk99 platform.
Your privacy matters to us. dk99 will never sell your personal data to third parties. We collect only what we need, and we use it only for the purposes described in this policy.
dk99 collects personal data in several categories depending on how you interact with the platform. The table below summarises the main types of data we collect and why.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, gender | Account registration and age verification |
| Contact Data | Email address, phone number | Account communication and support |
| Financial Data | bKash/Nagad/Rocket account number, transaction history | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser, operating system | Platform security and fraud prevention |
| Usage Data | Games played, bets placed, session duration | Responsible gaming monitoring and platform improvement |
| Verification Data | Government-issued ID, selfie photo | KYC compliance and withdrawal verification |
dk99 collects your personal data through the following channels:
dk99 uses your personal data only for legitimate purposes directly related to operating the platform and providing you with a safe, fair gaming experience. Specifically, we use your data to:
Marketing communications: dk99 may send you promotional emails or in-platform messages about bonuses and offers. You can opt out of marketing communications at any time by contacting support or updating your account preferences.
dk99 uses cookies and similar tracking technologies to improve your experience on the platform, keep you logged in securely, and understand how players use the site so we can make it better.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the dk99 platform. By continuing to use dk99, you consent to our use of cookies as described in this policy.
dk99 retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements.
When your personal data is no longer required, dk99 will securely delete or anonymise it in accordance with our internal data management procedures.
dk99 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse.
Your role in security: While dk99 takes every reasonable precaution to protect your data, you also play a role. Use a strong, unique password for your dk99 account and never share your login credentials with anyone.
As a dk99 player, you have the following rights regarding your personal data. To exercise any of these rights, contact the dk99 support team at [email protected].
dk99 will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request.
dk99 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the dk99 platform in any way.
If dk99 discovers that personal data has been collected from a person under the age of 18, that account will be closed immediately and all associated data will be deleted. If you believe a minor has registered on dk99, please contact us at [email protected] so we can investigate and take appropriate action.
Parents and guardians: If you are concerned that a minor in your household may be accessing dk99, we recommend using parental control software to restrict access to online gambling platforms.
dk99 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make changes, we will update the effective date at the top of this page.
For significant changes that materially affect how we handle your personal data, dk99 will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of dk99 after any changes are published constitutes your acceptance of the updated Privacy Policy.
We encourage you to review this page periodically to stay informed about how dk99 protects your privacy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way dk99 handles your personal data, please get in touch with our support team. We take all privacy enquiries seriously and will respond promptly.
For data rights requests — such as access, correction, or deletion of your personal data — please email us with the subject line "Data Rights Request" and include your registered account email address so we can locate your records efficiently.